Delivery

All items will be sent first or second class in the UK, depending on the amount of postage paid. We aim to keep postage costs to a minimum and items are priced by weight. If you get to the check out the postage is more than you expected or you would like to receive an order quickly, please get in touch. 

Items will be dispatched between 3 -5 working days from receipt of order.

 Once we have posted the item we cannot accept responsibility for the item becoming delayed, lost or damaged. If an item does not arrive within a reasonable amount of time, or is damaged, please notify us immedately as we will follow up with the postal service. If an item is damaged please send images. 

Returns and refunds

If you change your mind about your order, please contact us with 14 days of delivery. You must return the item within 28 days and the cost of the postage will be covered by you. The item must be returned to us in the same condition as it was recieved and we will refund you into the same account that you paid us. You, and the postal service you use, are responsible for the item until it arrives here. 

If you are returning an item becuase it is faulty, please notify us and send an image of the damage. Returns postage will be paid for by us. 

Please send the item back to:
Craftee Fox
31 Rolls Park Road
London
E4 9BH

We are unable to accept returns on items that were personalised or bespoke and on earrings.