Delivery

All items will be sent either first or second class in the UK

First class: £3.50
Second class: £2.00

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Items will be posted within 3 - 5 working days of receipt of the order, as not all items are immediately available and will need to be made. If dispatch is later than this we will let you know. If you are in a hurry for your item, just let us know and we'll see what we can do.

Postal delivery times will vary depending on where the parcel is going. Within the UK, first class should take 1 - 2 days and second class 3 - 4 days. Once we have posted the item we cannot accept responsibility for the item becoming delayed, lost or damaged. If an item does not arrive within a reasonable amount of time, or is damaged, please notify us immedately as we will follow up with the postal service. If an item is damaged please send images. 

Postage is per item but refunds can be made, where appropriate, if the postage paid by the customer is more than the actual postage. If you have any queries regarding postage, please get in touch before ordering.

Returns and refunds

If you change your mind about your order, please contact us with 14 days of delivery. You must return the item within 28 days and the cost of the postage will be covered by you. The item must be returned to us in the same condition as it was recieved and we will refund you into the same account that you paid us. You, and the postal service you use, are responsible for the item until it arrives here. 

If you are returning an item becuase it is faulty, please notify us and send an image of the damage. Returns postage will be paid for by us. 

Please send the item back to:
Craftee Fox
31 Rolls Park Road
London
E4 9BH

We are unable to accept returns on items that were personalised or bespoke and on earrings.